Refund policy
Return and refund policy
We want you to be confident in your gear. Here is how returns work.
Return window
You have 30 days from delivery to start a return. After 30 days we cannot accept returns, except defective items we will cover under a reasonable defect review.
What can be returned
Items must be:
- unused and in the same condition you received them
- in original packaging with tags, manuals, and accessories
- free of damage, wear, odors, or alterations
Proof of purchase (order number) is required.
What cannot be returned
- Final sale / clearance items marked at purchase
- Personalized or made-to-order products
- Digital goods or gift cards
- Items damaged from misuse, accidents, or normal wear after delivery
- Opened multi-piece survival kits or hygiene-sensitive items (if marked)
How to start a return
Email macksupport@techsurvival.org with your order number and reason. We will reply with an RMA and instructions.
Do not ship anything back without an RMA — unauthorized returns may be refused.
Return shipping
- Customer pays return shipping for change-of-mind returns.
- If we sent the wrong or damaged item, we will cover return shipping or send a replacement.
Refunds
After we receive and inspect the item, we refund the original payment method. How quickly the refund posts depends on your bank or card issuer.
Original outbound shipping is non-refundable unless the return is due to our error.
Exchanges
We do not do direct exchanges — return for a refund, then place a new order.